Hi a question for everyone a brought a laptop from currys and after  i had problems with it and after many expensive phone calls with them they decided it needed repairing.does anyone know if they should really give me a new one or do i let them repair it ? :-/ :-/

quote sales of goods act at them, if its not fit for purpose.

Whats the exact fault, software or hardware?

it the programs not responding  and mobile broadband disconnecting its driving me nuts.

000jonboy wrote on 13. Nov 2009 at 22:58:

it the programs not responding  and mobile broadband disconnecting its driving me nuts.

1) Software related, re-install the affected applications

2) Could be a driver issue or signal related.

Personally i would re-build it from the crap you get from the factory with a fresh install, and see if the faults continue

How long have you had it it?

Not sure on the sale of goods act but am sure you are entitled to a full refund or replacemtn under certain circumstabces.

Google "sale of goods act"

or

sale of goods act. refunds

Here you go, maybe something here will help you out.

http://www.google.co.uk/#hl=en&source=hp&q=sale+of+goods+act.+refunds+&btnG=Google+Search&meta=&aq=f&oq=&fp=408428c3d949fea1

sale of goods only states that it must be fit for purpose.  It obviously isn't in this case.  However, the retailer has the option to repair or replace (it's choice) once an initial window has passed (ie, classed as DOA), normally classed as 14 days iirc.


Many companies like currys and co pass you on to manufacturer for warranty issues (which they are perfectly entitled to do) which gives you a problem, as you have ZERO rights with the manufacturer - all your rights are with the retailer alone.


SoG is a simple law on the face of it, but a very difficult one to enforce, particularly on technology items, as its a bit wishy-washy in places.  In this case, it may not be the manufacturers fault, may be the 3g dongle's fault.

so should i go to 3 and try and get some sense out of them ?

000jonboy wrote on 14. Nov 2009 at 15:29:

so should i go to 3 and try and get some sense out of them ?

You really need to start with a clean install of Windows, and make sure you use the correct hardware drivers for everything (inc the 3 card).

If the problem persists at that point, then there is a good chance it's hardware.
If the problem isn't present at that point, then it's a software problem (which doesn't come under guarantee).