is total crap unless you keep your receipt forever
bought a 150 piece tool set 4 years ago thought it would be good as it has a lifetime guarentee was not told to keep receipt
doing headgasket monday broke the T55 bit took it back to halfords was told as you dont have the receipt tough crap >:(

bunch of merchant bankers

thats odd, my local halfrauds replaced mine no issues. Just took the T50 or T55, which had been snapped by that thug omegatoy on my project Senator.

They said 'blimey how did you do that', and then promptly got a replacement, maybe worth going to another store  :y

mantagte wrote on 09. Dec 2009 at 15:05:

is total crap unless you keep your receipt forever bought a 150 piece tool set 4 years ago thought it would be good as it has a lifetime guarentee was not told to keep receipt doing headgasket monday broke the T55 bit took it back to halfords was told as you dont have the receipt tough crap >:( bunch of merchant bankers

thats what they told me also, lucky i still have it. ;)

ive taken back several of those plastacine torx bits, always swapped no problem, witj no receipt.

you must have got a jobsworth, try again  :y

Try another store... You could shout a little as it's meant to be a competitor to Snap On tools and you don't need a receipt with them ::) ::)

I'd be a bit more forthright!! ::) They have 'Halfords' stamped all over them, so it's obvious where they came from. You are asking for a replacement .... not your money back!
Go back in and be prepared to stand your ground!!! :y  :y  :y  :y

Always replaced down here with no recipt and no issues what so ever. Try a different store or do as Andy says mate which is probably the better bet  :y

Del Boy wrote on 09. Dec 2009 at 18:58:

.... or do as Andy says mate which is probably the better bet  :y

What about an OOF meet on Great Yarmouth Halford's car park for a bit of back up!  ::)  ::)  ::)  ;)  :y :y

Andy B wrote on 09. Dec 2009 at 19:03:

Del Boy wrote on 09. Dec 2009 at 18:58: .... or do as Andy says mate which is probably the better bet  :y What about an OOF meet on Great Yarmouth Halford's car park for a bit of back up!  ::)  ::)  ::)  ;)  :y :y

;D ;D ;D :y :y

id go in and ask them do your tools come with a lifetime guarantee and when they say yes then say right can you replace this please yer barstewards :y

Andy B wrote on 09. Dec 2009 at 18:31:

I'd be a bit more forthright!! ::) They have 'Halfords' stamped all over them, so it's obvious where they came from. You are asking for a replacement .... not your money back! Go back in and be prepared to stand your ground!!! :y  :y  :y  :y

Agreed, Manta has simply been mugged off and worn it.

I'd be a bit more forthright!!  They have 'Halfords' stamped all over them, so it's obvious where they came from. You are asking for a replacement .... not your money back!
Go back in and be prepared to stand your ground!!!




going back in the morning will stand my ground

just received this e-mail from them


Dear Kev,

Thank you for your email.

In regard to your query, you do need your proof of purchase to return a
product to Halfords.

If it was paid for by card then a statement showing the transaction would
be an acceptable form of proof of purchase too.

Please accept my apologies for your inconvenience.

Kind Regards,

Robin.

Customer Service Advisor

so, dont buy anything from halfords as a gift in case it brakes as the warranty will be void. Load of rubbish. Life is life, the end!

As with the trade club card, there are plenty of stores to fine tune your story.

You have no chance of doing head bolts with the Halfords bits.....they would not get past the 2nd 90deg tightening!

mantagte wrote on 09. Dec 2009 at 20:30:

I'd be a bit more forthright!!  They have 'Halfords' stamped all over them, so it's obvious where they came from. You are asking for a replacement .... not your money back! Go back in and be prepared to stand your ground!!! going back in the morning will stand my ground

dont take no shit and if all else fails try another store or does anyone else have a receipt so you could go and swap it,and stick the broken stubbly one up their  ::)

Marks DTM Calib wrote on 09. Dec 2009 at 21:20:

You have no chance of doing head bolts with the Halfords bits.....they would not get past the 2nd 90deg tightening!

My Halfords 3/8" drive T55 didn't get past the first stage of undoing Scotties 1st head bolt!  :-?  :-?  :-?  ;D  ;D  ;D

Andy B wrote on 09. Dec 2009 at 21:30:

Marks DTM Calib wrote on 09. Dec 2009 at 21:20: You have no chance of doing head bolts with the Halfords bits.....they would not get past the 2nd 90deg tightening! My Halfords 3/8" drive T55 didn't get past the first stage of undoing Scotties 1st head bolt!  :-?  :-?  :-?  ;D  ;D  ;D

Thats does not surprise me one bit!

They are not up to much.

mantagte wrote on 09. Dec 2009 at 20:31:

just received this e-mail from them Dear Kev, Thank you for your email. In regard to your query, you do need your proof of purchase to return a product to Halfords. If it was paid for by card then a statement showing the transaction would be an acceptable form of proof of purchase too. Please accept my apologies for your inconvenience. Kind Regards, Robin. Customer Service Advisor

You have proved you bought it from Halfords ........ it has Halfords stamped into the side of it!  :-?
I wonder what trading Standards would say about their requirements for their 'life time guarentee'  :-/ I remember the 'Legal Eagle' on the radio years ago saying that you didn't need a receipt if you wanted a replacement for failed/faulty goods.

im a firm believer in yer get what yer pay for,it may be expensive for decent tackle but you will still have it when yer in yer rockin chair

wrote on 09. Dec 2009 at 21:24:

mantagte wrote on 09. Dec 2009 at 20:30: I'd be a bit more forthright!!  They have 'Halfords' stamped all over them, so it's obvious where they came from. You are asking for a replacement .... not your money back! Go back in and be prepared to stand your ground!!! going back in the morning will stand my ground dont take no shit and if all else fails try another store or does anyone else have a receipt so you could go and swap it,and stick the broken stubbly one up their  ::)

I have a receipt that I can send you if your stuck - for the profesional 150 piece set but I bought mine about 6 months ago -

Or just go in and buy the bit you broke - leave it 3 months and then take the broken bit back with that receipt and insist on a refund.  I dont normally condone such behaviour but if they are going to shaft you then it's fair game  :y

Darren

just had a word with a mate of mine who's a manager at halfrauds  :y

his advise is go back  ......... call for the manager ........... get his name ........  point out the halfrauds name on it and if they refuse to replace it then phone tradeing standards in front of him and watch him sh*t himself  :y

whatever you do, Don't back down  :y

have fun mate  :y

Dont back down they have no right to ask for proof of purchase as it is marked from the company it came from. I have never had a problem with anything, just go in speak to somebody and then they off and ask a manager then i get handed the new bit of the shop floor. Mind you I have never managed to break any of the professional stuff yet and I'm a agricultural engineer. I have had to just replace stuff that was faulty at the time of purchase. All I can say is if your breaking the stuff you aren't using it properly or you aren't using the right tool ie head bolts need 1/2"!

manager was not ther when i called in tonight will try again in the morning as i have a later start

All I can say is if your breaking the stuff you aren't using it properly or you aren't using the right tool ie head bolts need 1/2"!

i was only going to use it to do the 25nm first stage as i had the set out then swap for the 1/2 inch one from sealey for the 90 degree turns
but it only managed three @25nm before snapping

that is only the second tool i have broken in over 20 years

tigers_gonads wrote on 10. Dec 2009 at 12:43:

just had a word with a mate of mine who's a manager at halfrauds  :y his advise is go back  ......... call for the manager ........... get his name ........  point out the halfrauds name on it and if they refuse to replace it then phone tradeing standards in front of him and watch him sh*t himself  :y whatever you do, Don't back down  :y have fun mate  :y

I did that in PC World in a Que for customer service, was amazing how quickly I was taken to one side... :y