Omega Owners Forum - Unbelieveable!!

Taxi Driver

Omega Lord

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OOF Holly Dog

Posts: 8413
Swindon
Gender: male

Drives: Fiat Scudo 90 Multijet (whatever that means!)

Unbelieveable!!
14. Mar 2008 at 15:56

My mates vectraC 2.0td made a big bang noise yesterday and the EML came on.
So this morning he took it to vx dealer, apparently harmony wheel (whatever one of them is, something to stop vibration) had disentigrated......so vx dealer attempt to change it......they have problems trying to undo a bolt....1st airgun isnt undoing it.......so they try a bigger airgun......still wont undo. So next they try different ypes of levers on it........they succeed......hooray!

The unbelieveable bit is they stick on the bill £50 for breaking two tools trying to undo it!!!
He argues about paying for them breaking the tools.....gets told unless you do we wont release the car back to you!! So he pays.......not happy! Angry

He's taking this further........who ever heard of that one before!!

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JonArgraig Omega Knight Offline The Camera Ninja Posts: 1200 Isle of Angelsey Gender: Drives: E Class w210	Re: Unbelieveable!! Reply #1 - 14. Mar 2008 at 15:58 Never heard of charging tools as "Consumerbles" All the time my dad had his dealership he never charged a customer for us having to buy a "special" tool, it was just part of the job, if you took it on
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Danny Omega Lord Offline BLACK 1.6 BORA SHAPED JETTA!! Posts: 7180 Wigan, Greater Manchester Gender: Drives: 99 1.6 bora, 53 2.6 MV6	Re: Unbelieveable!! Reply #2 - 14. Mar 2008 at 15:59 he shouldnt have paid, he should have asked for a head office number on the spot
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zippo Omega Baron Offline Posts: 2743 manchester Gender: Drives: ford focus WORSTED THING I EVER DID	Re: Unbelieveable!! Reply #3 - 14. Mar 2008 at 16:02 never heard of that before .Someone should be looking for a new job, me thinks
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Vmax Senior Member Offline Missing life on two wheels :( Posts: 669 Waterlooville, Hampshire. Gender: Drives: JAGUAR XJ8 SPORT	Re: Unbelieveable!! Reply #4 - 14. Mar 2008 at 16:08 Did he get to keep the broken tools that he paid for?
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Kevin Wood Global Moderator Admin Team Offline Posts: 20377 Alton, Hampshire Gender: Drives: 3.2 MV6 (LPG), Westfield	Re: Unbelieveable!! Reply #5 - 14. Mar 2008 at 16:28 I've heard it all now. You break tools by using the wrong one for the job, not the customer's fault! How can a main dealer not have the right tools to do a job? Kevin
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file28

Ex Member

Re: Unbelieveable!!
Reply #6 - 14. Mar 2008 at 16:29

Taxi Driver wrote on 14. Mar 2008 at 15:56:

My mates vectraC 2.0td made a big bang noise yesterday and the EML came on.
So this morning he took it to vx dealer, apparently harmony wheel (whatever one of them is, something to stop vibration) had disentigrated......so vx dealer attempt to change it......they have problems trying to undo a bolt....1st airgun isnt undoing it.......so they try a bigger airgun......still wont undo. So next they try different ypes of levers on it........they succeed......hooray!

The unbelieveable bit is they stick on the bill £50 for breaking two tools trying to undo it!!!
He argues about paying for them breaking the tools.....gets told unless you do we wont release the car back to you!! So he pays.......not happy! Angry

He's taking this further........who ever heard of that one before!!

most decent professional tools come with a lifetime guarantee

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Kevin Wood Global Moderator Admin Team Offline Posts: 20377 Alton, Hampshire Gender: Drives: 3.2 MV6 (LPG), Westfield	Re: Unbelieveable!! Reply #7 - 14. Mar 2008 at 16:35 Quote: most decent professional tools come with a lifetime guarantee Good point. And it they're using cheap sh!t that doesn't why should the customer pay? Then again, does a lifetime guarantee cover tools "extended" with a 6' scaffold pole with a Wookie hanging off the end? Kevin
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file28

Ex Member

Re: Unbelieveable!!
Reply #8 - 14. Mar 2008 at 16:38

Kevin Wood wrote on 14. Mar 2008 at 16:35:

Quote:

most decent professional tools come with a lifetime guarantee

Good point. And it they're using cheap sh!t that doesn't why should the customer pay?

Then again, does a lifetime guarantee cover tools "extended" with a 6' scaffold pole with a Wookie hanging off the end?

Kevin

only use scaff poles when you run out of penetrating oil

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JonArgraig Omega Knight Offline The Camera Ninja Posts: 1200 Isle of Angelsey Gender: Drives: E Class w210	Re: Unbelieveable!! Reply #9 - 14. Mar 2008 at 16:39 But what is the life expectancy of a wookie ?
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Kevin Wood Global Moderator Admin Team Offline Posts: 20377 Alton, Hampshire Gender: Drives: 3.2 MV6 (LPG), Westfield	Re: Unbelieveable!! Reply #10 - 14. Mar 2008 at 16:41 JonArgraig wrote on 14. Mar 2008 at 16:39: But what is the life expectancy of a wookie ? Dunno. They're 'kin heavy even when dead but you have to cable tie them to the scaffold pole. Kevin
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JamesV6CDX Ex Member Gender: Drives: 2002 (02) 3.2 Retail MV6 in Star Silver with Leather	Re: Unbelieveable!! Reply #11 - 14. Mar 2008 at 16:49 Danny wrote on 14. Mar 2008 at 15:59: he shouldnt have paid, he should have asked for a head office number on the spot Agreed, and made the call in front of them...
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Marks DTM Calib Administrator Offline Ex Member Posts: 25671 Northern Hemisphere Gender: Drives: Astra J, Mum Bus, Dexta Tractor, 108 DMU wip	Re: Unbelieveable!! Reply #12 - 14. Mar 2008 at 18:26 They shouldn't be using a bloody airtool on the crank in the first place! Bunch of fecking monkeys.
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Taxi Driver

Omega Lord

Offline

OOF Holly Dog

Posts: 8413
Swindon
Gender: male

Drives: Fiat Scudo 90 Multijet (whatever that means!)

Re: Unbelieveable!!
Reply #13 - 14. Mar 2008 at 22:41

I heard earlier my mate went into another vx branch (owned by same dealership).......told the service manager what had happened and who should he complain to.....

That service manager went off his head, at my m8 getting charged for the other garage breaking tools........the service manager then phoned the other branch....spoke to the service manager there.........and apparently the conversation went.......

What the feck are you playing at......charging customers coz you break tools doing a job.......you carnt go ripping customers off........get your fecking act together.......

And yes apparently he did swear at the other service manager, not very professional in front of a customer, but highly amusing!! Grin

Then he told my m8......not to worry about it.....he'd get the area manager involved to get him a refund Thumbs Up!

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Danny

Omega Lord

Offline

BLACK 1.6 BORA SHAPED
JETTA!!

Posts: 7180
Wigan, Greater Manchester
Gender: male

Drives: 99 1.6 bora, 53 2.6 MV6

Re: Unbelieveable!!
Reply #14 - 14. Mar 2008 at 22:49

Taxi Driver wrote on 14. Mar 2008 at 22:41:

I heard earlier my mate went into another vx branch (owned by same dealership).......told the service manager what had happened and who should he complain to.....

That service manager went off his head, at my m8 getting charged for the other garage breaking tools........the service manager then phoned the other branch....spoke to the service manager there.........and apparently the conversation went.......

What the feck are you playing at......charging customers coz you break tools doing a job.......you carnt go ripping customers off........get your fecking act together.......

And yes apparently he did swear at the other service manager, not very professional in front of a customer, but highly amusing!! Grin

Then he told my m8......not to worry about it.....he'd get the area manager involved to get him a refund Thumbs Up!

I suggest your mate re-visits the original garage, on the off chance that the phone might not have even been answered at the other end

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