Omega Owners Forum - BT

Mr Skrunts

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BT - Yet again
29. May 2009 at 22:34

Whilst sorting out to move I made enquiries through the sales line to BT a while back and was told if there was a cable to the house and a socket indoors they would just set me up. If no line into house it would cost me £122.50

So today I ordered a new service based on the fact I had a line and socket in place.

They did a line check and told me there was no service at the exchange (well my new place has been empty 15 months) and promptly billed me £122.50

As I cant prove them wrong then what do I do. Just accept it and carry on, or might it be coz the previos owner changed supplier like she did with the electric. Thats annother story as E-on wont realse the service due to high estimated bills they have sent out.

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TheBoy Administrator Offline TBE has an MOT! Posts: 64817 Brackley, Northants Gender: Drives: 98 MV6, 03 Elite, 00 25, 89 ZX10	Re: BT - Yet again Reply #1 - 29. May 2009 at 22:41 It boils done to whether they can reuse existing line. Obviously in this case, they have deemed they can't (at the moment).
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Plomien Omega Knight Offline Rescue the beer and drink the maiden Posts: 1724 Swansea Gender: Drives: 2.5 V6 Tourer	Re: BT - Yet again Reply #2 - 29. May 2009 at 22:44 all they have done is sent a tech out to connect it at a cab. They shouldn't charge you the full whack. Call them and ask what they had to do for the "install" and how it can cost that amount. If they don't offer a discount advise them you are going to Ofcom and trading standards
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Mr Skrunts

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Re: BT - Yet again
Reply #3 - 29. May 2009 at 22:44

TheBoy wrote on 29. May 2009 at 22:41:

It boils done to whether they can reuse existing line. Obviously in this case, they have deemed they can't (at the moment).

Cheers jamie. Just seems that one lot of info contradicts annother set and seemed like they were taking the wee wee. Have made sure I am getting all brand new cabling and sockets at least. Ah well.

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Mr Skrunts

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Re: BT - Yet again
Reply #4 - 29. May 2009 at 22:46

Plomien wrote on 29. May 2009 at 22:44:

all they have done is sent a tech out to connect it at a cab.
They shouldn't charge you the full whack.

Call them and ask what they had to do for the "install" and how it can cost that amount.
If they don't offer a discount advise them you are going to Ofcom and trading standards Thumbs Up!

Tried all sorts and put every arguement I could think of.

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Gareth Lewis Senior Member Offline eCommerce and Website Design & Implementation Posts: 600 Glossop, Derbyshire Gender: Drives: 2000 Omega 2.5 24V Elite Auto	Re: BT - Yet again Reply #5 - 29. May 2009 at 22:47 No alternatives to BT in your new area?
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TheBoy

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Re: BT - Yet again
Reply #6 - 29. May 2009 at 22:48

Plomien wrote on 29. May 2009 at 22:44:

all they have done is sent a tech out to connect it at a cab.
They shouldn't charge you the full whack.

Call them and ask what they had to do for the "install" and how it can cost that amount.
If they don't offer a discount advise them you are going to Ofcom and trading standards Thumbs Up!

Boils down to what the installer actaully found existing. If they had to change either E or D side, I believe that now cops the full cost

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Mr Skrunts Over Active Poster Offline 3.O Elite Saloon with all the toys, Posts: 23830 Skruntie Land. Gender: Drives: Jimbob Mad It seems	Re: BT - Yet again Reply #7 - 29. May 2009 at 22:53 As long as I get reasonable bandwidth on Broadband then I will be happy. Not expecting the same spped as I get now but a min of 4MB would be nice. Allthough regardless of speed limits I would just appreciate a speed that delivers constantly fast web pages.
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Plomien

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Re: BT - Yet again
Reply #8 - 29. May 2009 at 22:54

TheBoy wrote on 29. May 2009 at 22:48:

Plomien wrote on 29. May 2009 at 22:44:

all they have done is sent a tech out to connect it at a cab.
They shouldn't charge you the full whack.

Call them and ask what they had to do for the "install" and how it can cost that amount.
If they don't offer a discount advise them you are going to Ofcom and trading standards Thumbs Up!

Boils down to what the installer actaully found existing. If they had to change either E or D side, I believe that now cops the full cost

As an ex switch engineer for a certain cable company it is crazy to charge that amount for an e-side d-side change its a 2 minute job on the programming of the switch (if that) and a 2 minute job in the cab but it does depend on the rest of the wiring i suppose

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Mr Skrunts Over Active Poster Offline 3.O Elite Saloon with all the toys, Posts: 23830 Skruntie Land. Gender: Drives: Jimbob Mad It seems	Re: BT - Yet again Reply #9 - 29. May 2009 at 22:55 Seen mine as high as 7.4Mb
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TheBoy

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Re: BT - Yet again
Reply #10 - 29. May 2009 at 23:01

Plomien wrote on 29. May 2009 at 22:54:

TheBoy wrote on 29. May 2009 at 22:48:

Plomien wrote on 29. May 2009 at 22:44:

all they have done is sent a tech out to connect it at a cab.
They shouldn't charge you the full whack.

Call them and ask what they had to do for the "install" and how it can cost that amount.
If they don't offer a discount advise them you are going to Ofcom and trading standards Thumbs Up!

Boils down to what the installer actaully found existing. If they had to change either E or D side, I believe that now cops the full cost

As an ex switch engineer for a certain cable company it is crazy to charge that amount for an e-side d-side change its a 2 minute job on the programming of the switch (if that) and a 2 minute job in the cab but it does depend on the rest of the wiring i suppose

2 minute job at the cab? Oh no it ain't if you do it properly - gas test before opening, replace all dessicant packs, tidy up your vertical, before running the jumpers. Obviously, there is also travel time etc.

Also, remember it costs tens of thousands to replace (or more to install) an e side or d side cable, so if a new line uses a new pair in either, some of that cost has to be recouped.

And not all bt exchanges are pre-jumpered afaik (very few were in my day)

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Gareth Lewis

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Re: BT - Yet again
Reply #11 - 29. May 2009 at 23:02

Mr Skrunts wrote on 29. May 2009 at 22:53:

As long as I get reasonable bandwidth on Broadband then I will be happy.

Not expecting the same spped as I get now but a min of 4MB would be nice. Allthough regardless of speed limits I would just appreciate a speed that delivers constantly fast web pages.

I know we are sad (or lucky I suppose at times) but due to our business requirements we have 2 internet broadband connections with 2 different providers. Therefore if one goes down we still have the other!

Don't know if you are interested but through a normal BT phone line I get on average 9.5mb download speed and 1.5mb upload speed by signing up with Be There. You would need to check whether it is avaiilable in your area on their website.

www.bethere.co.uk

It costs £21.50 per month and has only given us a problem once in the last 8 months. BT only offers about 440k upload speed which is awful if you are trying to give an online demonstration or upload web files.

Might give you the speeds you are looking for Thumbs Up!

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TheBoy Administrator Offline TBE has an MOT! Posts: 64817 Brackley, Northants Gender: Drives: 98 MV6, 03 Elite, 00 25, 89 ZX10	Re: BT - Yet again Reply #12 - 29. May 2009 at 23:03 Mr Skrunts wrote on 29. May 2009 at 22:55: Seen mine as high as 7.4Mb [img] No point doing those sorts of test - I could easily get mine showing way beyond what the line/isp can sustain. Better off finding a decent size file from a globally distributed network, such as a decent sized MS service pack
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