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Omega Owners Forum › Chat › General Discussion Area › ISP/Broadband problem

(Moderators: Auto Addict, TheBoy, Darth Loo-knee, hotel21, Marks DTM Calib)

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ISP/Broadband problem (Read 202 times)

Mantahatch

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Posts: 1637
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ISP/Broadband problem
05. Jun 2009 at 12:28

My broadband went down Thursday evening (currently at work) I have contacted my ISP and done everything they suggested, new filter changed modem plugged into master socket with no other device attached. My modem is less than 2 metres from the main socket.

Basically the ADSL light will not come on, it does light when powering on so I no that it works but it will not connect to the internet in any way.

I have asked them to look into but they seem to be convinced it is my end as the telephone still works.

Please has anyone got any ideas, I am less then 1.5k from the exchange. and we have overhead phone lines on poles.

Thanks

Mike

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TheBoy Administrator Offline TBE has an MOT! Posts: 64817 Brackley, Northants Gender: Drives: 98 MV6, 03 Elite, 00 25, 89 ZX10	Re: ISP/Broadband problem Reply #1 - 05. Jun 2009 at 12:34 Only your ISP can resolve this. Unfortunately, you have to jump through their hoops. One of the reasons I stick with (pretty expensive) Zen Internet - I want one phone call with them, and quick resolution, which they have always provided.
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CaptainZok Omega Lord Offline Pinky for PM Posts: 7301 Bolton Gender: Drives: 2000 MY 2.5 Elite	Re: ISP/Broadband problem Reply #2 - 05. Jun 2009 at 12:43 Try plugging in a different modem, I've had this problem and the connection seems to get "stuck" but resets itself when you plug in a different device. Worth a try if you can borrow a modem from a mate.
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Kevin Wood

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Alton, Hampshire
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Drives: 3.2 MV6 (LPG), Westfield

Re: ISP/Broadband problem
Reply #3 - 05. Jun 2009 at 12:46

CaptainZok wrote on 05. Jun 2009 at 12:43:

Try plugging in a different modem, I've had this problem and the connection seems to get "stuck" but resets itself when you plug in a different device.
Worth a try if you can borrow a modem from a mate.

I have seen this too. Something seems to get reset at the remote end when it sees some different hardware. I hand now rescued a couple of SpeedTouches from a skip for that very purpose.

Kevin

Tech2 services currently available. See TheBoy's price list: http://theboy.omegaowners.com/

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Miggy Omega Lord Offline Posts: 6103 Newport, South Wales Gender:	Re: ISP/Broadband problem Reply #4 - 05. Jun 2009 at 12:47 Try turning off your ADSL for 20 mins then try again.
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