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Omega Owners Forum › Chat › General Discussion Area › Hows this for bad service

(Moderators: Marks DTM Calib, hotel21, Auto Addict, TheBoy, Darth Loo-knee)

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Hows this for bad service (Read 632 times)

Del Boy

Omega Lord

Offline

Posts: 9381
Ashford, Kent.
Gender: male

Drives: Various things.

Hows this for bad service
16. Nov 2009 at 18:36

Mate of mine has an Astra H club 1.6 on an 08 reg only done 14k miles nice little motor. Anyway he has been having a problem with it going from 1st to scond gear clonking and slipping. Anyway he took it down there today under warranty of course anyway turns out linkage needed adjustment as also said by their mechanic at Caffyns in Ashford, charged him £42 as it's an adjustment and they didn't have to replace any mechanical parts Shocked

Even more shocking they said to him when he first went there "We'll try and keep you on the road as much as we can" anyway there answer to that was "yes we can take you home but we don't have any courtesy cars in at the moment so thats all we can do.

What awful service.

Drives: 2007 '57' BMW 730Ld in Black Sapphire, 2010 '10' Vauxhall Astra Van Sportive SE VXS Seward Edition in Sapphire Black.

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Albs Omega King Offline The upgrades are ongoing. Posts: 15083 North Essex Gender: Drives: 2000 2.5CD with LPG/Honda cbr600 FX	Re: Hows this for bad service Reply #1 - 16. Nov 2009 at 18:41 How to drive customers away in one easy lesson.People like that deserve to go bust.
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rob in gib Senior Member Offline Posts: 529 Gibraltar Gender: Drives: 2.6 saloon (02) auto + (95) toyota 4runner	Re: Hows this for bad service Reply #2 - 16. Nov 2009 at 18:42 Tell him to contact VX customer care reckon he should be able to get his money back But your right bad service all round
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Marks DTM Calib Administrator Offline Ex Member Posts: 25671 Northern Hemisphere Gender: Drives: Astra J, Mum Bus, Dexta Tractor, 108 DMU wip	Re: Hows this for bad service Reply #3 - 16. Nov 2009 at 18:43 The courtesy car I can understand if it was not a pre booked requirement (and you would be amazed as to how many turn up expecting one without booking one!). But, the gear linkage is a set once and forget item and hence it must be down to an assembly error....hence warranty should cover it!
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Del Boy Omega Lord Offline Posts: 9381 Ashford, Kent. Gender: Drives: Various things.	Re: Hows this for bad service Reply #4 - 16. Nov 2009 at 18:43 rob in gib wrote on 16. Nov 2009 at 18:42: Tell him to contact VX customer care reckon he should be able to get his money back But your right bad service all round Done that, they said what they have done is perfectly acceptable
Back to top	Drives: 2007 '57' BMW 730Ld in Black Sapphire, 2010 '10' Vauxhall Astra Van Sportive SE VXS Seward Edition in Sapphire Black. IP Logged

Turk Omega Baron Offline Posts: 3364 Llanelli, Wales Gender: Drives: Two tractors...a chipped manual 2.5td CD (F/Lift '00) & a Hardly-Movinson XL1200	Re: Hows this for bad service Reply #5 - 16. Nov 2009 at 22:28 Call them again and ask if the want to re-consider or the next call will be to a certain consumer care programme.
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Omegadoha, Desert Member Omega Knight Offline Posts: 1357 Doha, Qatar Drives: 3.2 V6 2002	Re: Hows this for bad service Reply #6 - 17. Nov 2009 at 04:47 If you want to see non existent customer service you should come here! My car has been in service for a whole week with no courtesy car. They dont exist. And this country is bidding to host the 2022 World Cup.
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Ziad Omega Knight Offline They say money talks,but all mine says is Goodbye! Posts: 1054 Bahrain Gender: Drives: 2000 Opel Omega 3.0 V6 (Sold), 2008 BMW 330i convertible hardtop (totaled), Nissan Armada SE 5.7L V8 & 2011 Mitsubishi Lancer GT	Re: Hows this for bad service Reply #7 - 17. Nov 2009 at 05:52 blanks like that shouldnt be allowed to get away with stunts like this!
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Del Boy Omega Lord Offline Posts: 9381 Ashford, Kent. Gender: Drives: Various things.	Re: Hows this for bad service Reply #8 - 17. Nov 2009 at 18:03 Now making a noise going from 2nd to 3rd, done a good job it would seem
Back to top	Drives: 2007 '57' BMW 730Ld in Black Sapphire, 2010 '10' Vauxhall Astra Van Sportive SE VXS Seward Edition in Sapphire Black. IP Logged

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