I usually up the postage on auction items to cover listing fees and start price to cover paypal fees

TheBoy wrote on 17. Nov 2009 at 22:12:


I disagree that it's good for everyone. In the case of ebay they have created a dodgy buyers charter, whereby any buyer can claim non receipt and they get refunded without any investigation, even if recorded delivery is used ("that's not my signature!" ).

We are small time traders and fill about 50 orders a week via ebay and the same (at the mo) via the website .... guess where we get 100% of the hassle from ???...... ebayers !!!! Yet both get the exact same service, sent the exact same way. How come it's only ebay parcels that get lost !??

On top of that, ebayers always seem to want the parcel to arrive the day BEFORE they make the purchase   

Martin Imber wrote on 17. Nov 2009 at 22:19:


You've not done this for a while then-one of the complainers (me included) points is that ebay are now limiting postage amounts, and even setting the maximum as FREE on certain categories.  The regular users are complaining about the NEW rules!!!

Unfortuantely sometimes buyers take advantage of the rules which I think drives sellers away. I recently sold a Weller soldering station, in good nick I had been using it for 5-6 years with no problems. I shipped it, the buyer then emailed back to say it wasn't working and wanted a refund. I said send the iron back and I'll get it fixed, but no he wanted a refund. He started a Paypal claim which ruled in his favour so back it came and the dosh was refunded. I then got an email saying that if I paid his return postage he wouldn't leave -ve feedback. Yeah right. Ebay won't refund the final value fee, so I got a broken iron, -ve feedback and its cost me £14 for the privilege. In response to emails to them they are full of crap like "as your goods were damaged complain to the authorities", but refund the listing fee, well they haven't responded to that question.

Ebay is too big and trying to run things things according to an inflexible sequence of steps, which doesn't work. Transactions aren't always cut and dried, they don't adequately cater for problems.

Ken

Mr Skrunts wrote on 18. Nov 2009 at 13:58:


So if you had bad service you would leave -ve feedback; fair's fair-this would warn other buyers.

What about us sellers who get very stupid buyers who take the mick and give us endless often fraudulent problems; we can't give -ve feedback to them and warn other sellers.
We are just held to ransom over them giving us +ve feedback.

Stupid, stupid, stupid, stupid, stupid system   

Ebay has used its' popularity top become a search engine and advertising site for volume sellers rather than a forum for members of the public to buy and sell their junk, IMHO.

I'd rather give stuff away on freecycle than go to the hassle of trying to sell on Ebay for pennies. It's just not worth the hassle unless you're in the business of selling volumes of stuff IMHO. Their loss, not mine.

Kevin

Just closed my ebay & PayPal account today as fed up with the increased fees, etc, and the fact as a seller I've only got the option of positive or leave feed back later choice ?.

Like people have said you don't have to use it, or use it begrudgingly.
Problem is there are a lot of complainers of ebay, and telling them about it. Where as I think what a lot of people should be doing is is like you would with a physical shop, if the service isn't good you go else where and till they learn that they need to change their act.  Same really needs to be done by demonstrating to ebay by people closing their accounts.  Once ebay start getting the gist that their customer base is starting to disappear as account holders are not happy they may change.

And as to the comments that ebay are doing something about it, and good on them protecting the buyers, yes this is good, but if they only protect the buyers, and only buyers are on there due to the way things are going, what are they going to do when the sellers disappear ?.

Do I regreat closing my ebay account, nope.