Phone them and advise it was a time critical post delivery which is why you sent it recorded delivery, they will give you more than 6 stamps

Jimbob wrote on 21. Nov 2009 at 09:48:


We monitor all of our outgoing mail --- and claim for all delays and not signed for ( we always pay for recorded delivery - yet half the time get no signature of receipt!). Every month we send of a several page long claim form -- usually get £50 - £60 back 

Granted, it is a pain to do -- and they make it harder by asking us to do their job for them. But, hey, they owes us the money, we will get it back !!!!

As well as the money we get regular books of stamps sent to us -- last count I have:

19 x 12 1st = 228
2 x 6 1st = 12
10 x 4 large packet 1st = 40
1 x 4 large packet 2nd = 4

So 284 stamps ... over 100 quids worth !

No wonder RM is going down the pan !

MickAP wrote on 21. Nov 2009 at 11:16:


This is so often the case in many industries ... quite often the result of blind "target chasing" whereby the target (not always condusive to a good job) is the aim and the real job goes hang!!!

For instance ... bins. Once upon a time the bin men used to amble along and empty the bins, making sure they were empty, putting the lids back on and leaving them back in front of each house .... ok it took a little longer, but the service was great.  Now they have these wheelies and have to empty a given number of wheelies within a given time frame ( target). So the wheelies are half emptied, rubbish spilt on the street in haste is left there and the wheelies are left all over the place!!!!  B. all service, but they did manage to get xx wheelies emptied in the morning!!!!!

A friend of ours works for the post office ,he was saying the ammount of stuff that was stolen by the temporary staff during the recent strikes was incredible ! loads of complaints about stuff going missing

I was informed KW at point of sale that 1st class recorded went "normal" first class but got a signature at the end.....

I was informed that it would be delivered in 1-3 working days at point of sale, a promise which was not kept....as it arrived yesterday and was posted the Wednesday in the week before, therefore there was a service failure......

That is all I wanted, a reasonable delivery timespan and a signature at the other end....

They couldnt even complete that, why would I want to give them more money for Special Delivery so they can feck that up too.....???!?!?!?

And MickAP, I take your point mate and agree its a system and procedure problem here and not the fault of one particular member of staff......

I will ring them Monday and see what they say.....

Interesting KW, if I send anything Special Delivery then I will be praying it goes missing.....!!!

tunnie wrote on 22. Nov 2009 at 09:41:

£250 is the standard amount of cover you get for loss or damage.