Omega Owners Forum - Does anyone work for Vodafone?? or legal advice?

Darth Loo-knee

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #30 - 09. Dec 2009 at 17:22

p j morgan wrote on 09. Dec 2009 at 17:15:

daz if i was in your crocks mate i would write to them and it registered delivery that means you can check if they have received your letter tel them you are charging them storage fees of say £30 amonth each they will soon get back to you mate.also if you signed for them they say that it is like signing a contract and therefore you are responceable for them.i have been with vodafone for twenty years mate .this is the customer services number to ring .08700725625 give it a buz good luck mate! Cheesy

pete

Pete I have phoned that very number to many times to remember mate being honest.
Not one singal person got back to me.
I have written to the Managing Director of Vodafone on the 2nd of October, he has not repied either.

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zirk

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #31 - 09. Dec 2009 at 17:24

Darth Loo-knee wrote on 09. Dec 2009 at 17:02:

zirk wrote on 09. Dec 2009 at 16:37:

Forgot to mention, if your not happy with them, make contact or complain to 'OFCOM'

Have a read here- http://www.ofcom.org.uk/complain/mobile/missell/

I have just got off the telephone with these people.
They have told me to write another letter to Vodafone stating exactly whats underneath

These phones are Unsolisted goods and for the purpose of Consumer Protection (distance selling) regulations 2000.
Unless Vodafone collect the phones within 28 days I will treat them as a gift.

But what I have just thought of is if they do collect them they wont be giving me anything for my wasted time and phone calls!! Angry

Go for it Daz, they probably wont do anything, and Christmas will come a bit latter this year for you, well 28 days later.

Chris. Thumbs Up!

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Omegadoha, Desert Member Omega Knight Offline Posts: 1357 Doha, Qatar Drives: 3.2 V6 2002	Re: Does anyone work for Vodafone?? or legal advice? Reply #32 - 09. Dec 2009 at 17:33 Most of the tips have been summed up. Keep everything in writing now and recorded delivery. You should also prepare a claim against Vodafone and give them 28 days to pay up. If Vodafone want the phones back then they must be collected at their own cost, so don't sell them just yet.
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Elite Pete

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #33 - 09. Dec 2009 at 17:35

If I was you youth, I would write to Vodaphone telling them whats happened detailing all the calls, visit to the store and what its cost you in time and effort. Then I would give them a date (2 weeks time) in which you would expect a reply and stating that if you haven't received a reply by that date telling you when they are collecting the phones and reimbursing you for time and effort the phones will be sold to cover your costs. Send it recorded and keep a copy Thumbs Up!

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« Last Edit: 09. Dec 2009 at 17:36 by Elite Pete »

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Darth Loo-knee

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #34 - 09. Dec 2009 at 17:49

Elite Pete wrote on 09. Dec 2009 at 17:35:

If I was you youth, I would write to Vodaphone telling them whats happened detailing all the calls, visit to the store and what its cost you in time and effort. Then I would give them a date (2 weeks time) in which you would expect a reply and stating that if you haven't received a reply by that date telling you when they are collecting the phones and reimbursing you for time and effort the phones will be sold to cover your costs. Send it recorded and keep a copy Thumbs Up!

That is in a nutshell youth what I am going to do Thumbs Up!

n but I have just phoned this Ofcom place back and aqsked if Vodafone domcome and pick up the phones within the 28 day period will they be compensating me for wasted time and phone calls etc?? he says it is hard enough to recover any money if you have all the reciepts let alone if you have not.
The only thing I could do is have a lok through our phone bill and give some sort of estimate!!!
Sad

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Albs Omega King Offline The upgrades are ongoing. Posts: 15083 North Essex Gender: Drives: 2000 2.5CD with LPG/Honda cbr600 FX	Re: Does anyone work for Vodafone?? or legal advice? Reply #35 - 09. Dec 2009 at 18:06 Ring them up and play this down the phone to them.
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belldarr

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #36 - 09. Dec 2009 at 20:44

By the sound of it the phones have been obtained by deception using your details - so despite vodafone's appalling customer service they are unlikely to just let you keep them otherwise they are setting a precedent and they are unlikely to do that. If you do keep them then vodafone will just block the units so they are useless, they can't even resell them even if you do return them as the seals on the boxes have no doubt been broken and the phones are now second hand so they will be scrapped anyway.

No doubt they will try and sell you an 18 month contract to keep the phones at some discounted rate....

Darren

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doog

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Re: Does anyone work for Vodafone?? or legal advice?
Reply #37 - 09. Dec 2009 at 23:16

Darth Loo-knee wrote on 09. Dec 2009 at 15:39:

In September Mrs. Looknee had over £400 taken out of her bank Angry

so cancelled her card etc
At the end of September had a knock at the door, so answered it and a delivery man was there needing a signiture for the parcel he was holding which was addressed to Mrs. Looknee, so I signed for it thinking she had bought something for Christmas.

wow quite an unusual second name as well
what are the chances eh? Thumbs Up!

Doug

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