Omega Owners Forum - Most badly named customer service dept

threppence

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Most badly named customer service dept
18. Dec 2009 at 22:41

Following last weekends Virgin DD cancellation I phoned today and explained that we were having difficulty paying this months bill and what could I do to not be cut off over Christmas.

I'll put you through to the Payment Plan Dept the operator said.

That sounds helpful I thought.I explained to the guy that we were not able to pay immediately but could clear the outstanding balance on the 30 Dec, and is there anything we can do to not be cut off over Christmas.

'Yes' he said helpfully 'pay us the balance before 22nd'

We can't thats why I'm ringing the Payment Plan Dept.

'Have you got any friends or family that can help.'

So Virgins Payment Plan Dept consists of asking if you can tap up friends or family.

I was expecting more of a plan. Roll Eyes

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tunnie Over Active Poster Offline Posts: 22520 London, W3 Gender: Drives: 2.2 CD (LPG'd) & BMW R1200 GS	Re: Most badly named customer service dept Reply #1 - 18. Dec 2009 at 22:51 i would have taken a different tak, i would have rung up and said, i don't like you any more, your crap, and i am going to Sky. I did that for my grandfather about 8 months ago, they reduced his bill by 60%
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tunnie Over Active Poster Offline Posts: 22520 London, W3 Gender: Drives: 2.2 CD (LPG'd) & BMW R1200 GS	Re: Most badly named customer service dept Reply #2 - 18. Dec 2009 at 22:52 you want to speak to their retention dept, they are actually in the UK and not India, and have the power to affect your account
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hercules

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Re: Most badly named customer service dept
Reply #3 - 18. Dec 2009 at 22:57

i tell yer what it sounds like yer avin a really shite time lately,but if yer can get 5 normal channels and yer warm with abit of food and yer cat purring on yer lap still try and see the best side of it its fehekin cold out there and theres a lot worse off.wish you the best and chin up surely nowt else can go wrong Thumbs Up!

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Plomien

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Re: Most badly named customer service dept
Reply #4 - 18. Dec 2009 at 23:07

I used to work for them at one point they were helpful but slowly and steadily they have gone down hill since they outsourced and made anyone worth anything redundant to save a few quid Huh

Anyway now I work in banking, seems to be from bad to worse....
Anyway, little tip send a cheque in to cover payment and stop the cheque as lost in post Wink

This will affect your credit rating though

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« Last Edit: 18. Dec 2009 at 23:07 by Plomien »

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hercules Ex Member	Re: Most badly named customer service dept Reply #5 - 18. Dec 2009 at 23:15 why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file
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Turk Omega Baron Offline Posts: 3364 Llanelli, Wales Gender: Drives: Two tractors...a chipped manual 2.5td CD (F/Lift '00) & a Hardly-Movinson XL1200	Re: Most badly named customer service dept Reply #6 - 19. Dec 2009 at 00:01 Quote: why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file I think issuing a cheque when you know there will not be funds to cover it is illegal. It's often done, but I don't think we should be advising it here.
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Plomien

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Re: Most badly named customer service dept
Reply #7 - 19. Dec 2009 at 00:13

Turk wrote on 19. Dec 2009 at 00:01:

Quote:

why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file

I think issuing a cheque when you know there will not be funds to cover it is illegal. It's often done, but I don't think we should be advising it here.
Thumbs Up!

correct but if it is "lost in the post" then its not Thumbs Up!

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hercules

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Re: Most badly named customer service dept
Reply #8 - 19. Dec 2009 at 00:15

Turk wrote on 19. Dec 2009 at 00:01:

Quote:

why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file

I think issuing a cheque when you know there will not be funds to cover it is illegal. It's often done, but I don't think we should be advising it here.
Thumbs Up!

little tip send a cheque in to cover payment and stop the cheque as lost in post Wink

This will affect your credit rating though
seems same to me Huh

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Omegadoha, Desert Member

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Re: Most badly named customer service dept
Reply #9 - 19. Dec 2009 at 07:59

Turk wrote on 19. Dec 2009 at 00:01:

Quote:

why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file

I think issuing a cheque when you know there will not be funds to cover it is illegal. It's often done, but I don't think we should be advising it here.
Thumbs Up!

You can go to chokie for doing that here.

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Desperate Den

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Re: Most badly named customer service dept
Reply #10 - 19. Dec 2009 at 10:32

Turk wrote on 19. Dec 2009 at 00:01:

Quote:

why not let the cheque bounce and all you have then is the fee and it wont touch yer credit file

I think issuing a cheque when you know there will not be funds to cover it is illegal. It's often done, but I don't think we should be advising it here. Thumbs Up!

A point worthy of note T Thumbs Up!

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Richie London

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Re: Most badly named customer service dept
Reply #11 - 19. Dec 2009 at 10:35

my direct debit didnt go through with virgin a couple of years ago. i got a letter saying that they would re present it on a certain date and in the letter it said,which i could not believe what i read " no doubt your probably do the same thing next month with your payment" i rang them and read the letter out and said yes. and i did, i cancelled it. cheeky bstrds

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hercules Ex Member	Re: Most badly named customer service dept Reply #12 - 19. Dec 2009 at 10:48 i dont get this,yer can put send a cheque and then stop it which to me is the same as sending a rubber one,either way no payment is made.who uses cheques anyway i think ive only used two in mi life,surely sending a cheque you intend to stop is as fraudulent as sending one you know yer funds cant cover
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Varche

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Re: Most badly named customer service dept
Reply #13 - 19. Dec 2009 at 11:16

It is illegal in Spain to write cheques that bounce.

To be quite honest the system here where you only really have the choice of paying for all the utilities, insurances etc by direct debit is the best overall just a bit scary when there isn't enough money coming in. And once you have taken out insurance you cannot then cancel it say half way through the year.

A lot of UK companies have huge amounts of staff whose only job is to pursue outstanding money most of which is properly due. That is a cost that is passed on to other customers as an overhead.

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Finished breaking the red mfl Elite saloon in Spain. Got a shed load of stuff. Will post parts.

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threppence

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Re: Most badly named customer service dept
Reply #14 - 19. Dec 2009 at 12:03

Varche wrote on 19. Dec 2009 at 11:16:

It is illegal in Spain to write cheques that bounce.

To be quite honest the system here where you only really have the choice of paying for all the utilities, insurances etc by direct debit is the best overall just a bit scary when there isn't enough money coming in. And once you have taken out insurance you cannot then cancel it say half way through the year.

A lot of UK companies have huge amounts of staff whose only job is to pursue outstanding money most of which is properly due. That is a cost that is passed on to other customers as an overhead.

I agree that it is properly due however I was asking for a week extension to the bill not to default completey and thought the Payment Plan Dept might mean something more than 'Can't you tap up friends and family'.---D'oh never thought to do that!!.

What's the point of a Payment Plan Dept if they don't offer a PAYMENT PLAN.

All they've succeeded in doing is driving me away so for the sake of 1 weeks grace over payment they've lost revenue from 1 customer.
Don't rightly make a lick 'o sense to me.

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When INJUSTICE becomes LAW,

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