Omega Owners Forum - I Hate British Gas

Lincs Robert

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I Hate British Gas
30. Mar 2011 at 13:56

On saturday I made an on-line appointment for them to come a fix my heating which has an iffy wall thermostat.

It was for today between 08:00 and 13:00. They have sent me 2 reminder emails and txt messages to remind me to be in. So I take the day off, and had scheduled some Omega tinkering for this afternoon Thumbs Up!

So, @ 12:55 I call and ask where the engineer is.

"its an afternoon appointment" they say. No it isn't I say and read the email to them. They check further - which takes 15 mins and come back and say that the engineer has rescheduled the job to this afternoon.

Thanks a blooming bunch.

So, no tea for him when/if he arrives and a complaint into the system methinks.

Why do these useless organisations keep doing this to us Angry

Rant over

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Kevin Wood Global Moderator Admin Team Offline Posts: 20377 Alton, Hampshire Gender: Drives: 3.2 MV6 (LPG), Westfield	Re: I Hate British Gas Reply #1 - 30. Mar 2011 at 14:09 Might as well just do it yourself these days. Kevin
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Lizzie Zoom

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Re: I Hate British Gas
Reply #2 - 30. Mar 2011 at 14:15

You should be covered by Swale Heating!!

Stayed in for a annual gas safety check. Waited and waited; AM went even though the appointment was for AM, so at about 1415 phoned Swale.

"Where is the engineer?" "Oh, let me just check" She comes back to the phone and states "he called this morning" "No he didn't!!" I say. " Right, let me just check with the engineer" she says.

She comes back, "yes, you are having your bathroom refurbished, and there was a young girl with glasses in the front room. A Miss Reynolds signed the paperwork"

I answer "No!! First of all we are all having our bathrooms refurbished in the block, and I haven't a young girl with glasses in my flat as I am alone and aged 57!! In addition there is no one here by the name of Reynolds!!"

"Oh, so sorry he appears to have gone somewhere else!!" was her answer. Well yes, that seems to be the case!" I answer. A new appointment is made for a guaranteed time, which is eventually kept to.

But within days of the phantom visit I have received a Gas Inspection Certificate made out for my address, but signed by the tenant "Reynolds"!!

These gas companies employ monkeys I'm afraid, and British Gas is no different to Swale Heating, or...................!! Roll Eyes

Idiots!!

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« Last Edit: 30. Mar 2011 at 14:17 by Lizzie Zoom »

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TheBoy Administrator Offline TBE has an MOT! Posts: 64817 Brackley, Northants Gender: Drives: 98 MV6, 03 Elite, 00 25, 89 ZX10	Re: I Hate British Gas Reply #3 - 30. Mar 2011 at 14:19 Thats precidely why I fix my own heating. A wall stat is less than 15minute job...
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Kevin Wood

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Re: I Hate British Gas
Reply #4 - 30. Mar 2011 at 14:24

TheBoy wrote on 30. Mar 2011 at 14:19:

Thats precidely why I fix my own heating. A wall stat is less than 15minute job...

Mental note to replace the dodgy motorised valve and un-bodge our heating system before the summer. I suspect, come better weather, Mrs. KW won't take kindly to finding out that the HW only heats up when the CH is on, as she steps into the shower one morning. Roll Eyes

Kevin

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Varche Omega Baron Offline Posts: 3860 Andalucia, Spain Gender: Drives: 97 pre mini facelift 3 litre auto RHD Elite saloon and a 2000 Ford Ka !	Re: I Hate British Gas Reply #5 - 30. Mar 2011 at 14:24 More people paid a good wage for just turning up at work.
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TheBoy

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Re: I Hate British Gas
Reply #6 - 30. Mar 2011 at 14:30

Kevin Wood wrote on 30. Mar 2011 at 14:24:

TheBoy wrote on 30. Mar 2011 at 14:19:

Thats precidely why I fix my own heating. A wall stat is less than 15minute job...

Mental note to replace the dodgy motorised valve and un-bodge our heating system before the summer. I suspect, come better weather, Mrs. KW won't take kindly to finding out that the HW only heats up when the CH is on, as she steps into the shower one morning. Roll Eyes

Kevin

About 90mins if you take the time to flush the system through a couple of times whilst draining it.

When I last did mine, I put some cleaner through the system for about a month before Thumbs Up!

Also, screwfix used to sell a Central Heating 'pack' (valve, stats, programmer) for only a couple of quid more than the valve. Always handy to have spares ~~in case Mrs TheBoys folks central heating goes on the blink~~

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Any posts are the result of my own views as a member of OOF, which may or may not be the same as my views as part of the Admin Team.

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Banjax Omega Lord Offline We're just a virus with shoes Posts: 5591 Perth Gender: Drives: '04 Subaru Legacy Sport, '03 406 diesel	Re: I Hate British Gas Reply #7 - 30. Mar 2011 at 15:04 what would the shareholders think if British Gas started throwing money at proper customer service? They'd be up in arms Tell Sid your woes Liz
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Lizzie Zoom Deleted Member Offline The Romantic Emotional Pink Lady Posts: 65 Ashford, Kent Gender: Drives: 2000 Omega 3.0 Elite Auto	Re: I Hate British Gas Reply #8 - 30. Mar 2011 at 15:07 Banjax wrote on 30. Mar 2011 at 15:04: what would the shareholders think if British Gas started throwing money at proper customer service? They'd be up in arms Tell Sid your woes Liz We sold our shares BJ back in the 1980s for a quick profit when we needed the money! Good old Maggie!!
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Banjax

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Re: I Hate British Gas
Reply #9 - 30. Mar 2011 at 15:11

Lizzie Zoom wrote on 30. Mar 2011 at 15:07:

Banjax wrote on 30. Mar 2011 at 15:04:

what would the shareholders think if British Gas started throwing money at proper customer service? They'd be up in arms Thumbs Up!

Tell Sid your woes Liz Wink

We sold our shares BJ back in the 1980s for a quick profit when we needed the money! Cheesy

Good old Maggie!! Grin

yeah, she sold shares we all owned back to us - you're right - she was a genius Grin

what next? the water? Grin

nah, that wouldn't happen Thumbs Up!

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50 bucks!?! For 50 bucks I'd put my face in their soup and blow!!

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Lizzie Zoom

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Re: I Hate British Gas
Reply #10 - 30. Mar 2011 at 15:21

Banjax wrote on 30. Mar 2011 at 15:11:

Lizzie Zoom wrote on 30. Mar 2011 at 15:07:

Banjax wrote on 30. Mar 2011 at 15:04:

what would the shareholders think if British Gas started throwing money at proper customer service? They'd be up in arms Thumbs Up!

Tell Sid your woes Liz Wink

We sold our shares BJ back in the 1980s for a quick profit when we needed the money! Cheesy

Good old Maggie!! Grin

yeah, she sold shares we all owned back to us - you're right - she was a genius Grin

what next? the water? Grin

nah, that wouldn't happen Thumbs Up!

No BJ, as a British Gas customer we were given the shares Thumbs Up!

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Prev: A40;Escort's 1.1 Mk1's;Cortina's 1.6 Mk2/3/4/5;Cav. 1.6 & 1.8SRi;Carlton's Mk1/2 1.8GL & 2.0CD's; 1968 Wol. Hornet III; 1958 Duple Coach; Senator 3.0CD; Omega 3.0Elite;Carina II 1.6GL;Omega 2.5 CDX

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Marks DTM Calib

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Re: I Hate British Gas
Reply #11 - 30. Mar 2011 at 15:25

TheBoy wrote on 30. Mar 2011 at 14:30:

Kevin Wood wrote on 30. Mar 2011 at 14:24:

TheBoy wrote on 30. Mar 2011 at 14:19:

Thats precidely why I fix my own heating. A wall stat is less than 15minute job...

Mental note to replace the dodgy motorised valve and un-bodge our heating system before the summer. I suspect, come better weather, Mrs. KW won't take kindly to finding out that the HW only heats up when the CH is on, as she steps into the shower one morning. Roll Eyes

Kevin

About 90mins if you take the time to flush the system through a couple of times whilst draining it.

When I last did mine, I put some cleaner through the system for about a month before Thumbs Up!

Also, screwfix used to sell a Central Heating 'pack' (valve, stats, programmer) for only a couple of quid more than the valve. Always handy to have spares ~~in case Mrs TheBoys folks central heating goes on the blink~~

Or about 20mins if its just the syncron motor gone....or 30mins if its the head failed. Thumbs Up!

I wont subscribe to these naff maintenance plans as they dont 'maintain' your system and the 'service' they are supposed to do every year is a bloody joke.

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Kevin Wood

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Re: I Hate British Gas
Reply #12 - 30. Mar 2011 at 15:30

Marks DTM Calib wrote on 30. Mar 2011 at 15:25:

Or about 20mins if its just the syncron motor gone....or 30mins if its the head failed. Thumbs Up!

The microswitch is prone to sticking. Think I repaired it previously when the nasty plastic mechanism broke, so may be related. Don't think the head is removable on this one (13 year old ACL Drayton). Will have to have a look and see what's going on. I suspect either a repair or replace the whole valve with one that is of a better quality.

Kevin

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Auto Addict Administrator Offline OOF's Elder Statesman Posts: 10091 North Birmingham Gender: Drives: 2.6 CDX	Re: I Hate British Gas Reply #13 - 30. Mar 2011 at 15:44 The last BG service engineer that came out to me is a member on here, Batt66, he's got an MV6. Did a good job.
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Marks DTM Calib Administrator Offline Ex Member Posts: 25671 Northern Hemisphere Gender: Drives: Astra J, Mum Bus, Dexta Tractor, 108 DMU wip	Re: I Hate British Gas Reply #14 - 30. Mar 2011 at 15:52 http://www.heatingcontrolsonline.co.uk/acl-drayton-invensys-m-12.html?sort=3a&pa...
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